The essentials for a healthy glow
72,50
81,08
Formulas of excellence with Botanicum Bio-Synergy Complex
oOlution embodies the synergy of Nature and Science: we draw our inspiration from the intelligence of Life to create 100% natural skincare products with scientifically proven efficacy. We believe that the diversity of the best natural ingredients or biotechnology-derived ingredients is the key to targeted, multi-action performance. Equipped with the Botanicum Bio-Synergy Complex, all our skincare products provide your skin with a unique diversity of powerful botanical active ingredients. Your skin can draw what it needs, when it needs it, for proven, immediate and long-lasting results.
100%
of natural origin
100%
organic plants
0%
palm oil
100%
vegan
0%
toxic ingredients
100%
made in France
Care for your routine
Your healthy glow ritual
Step 13
Questions frequently asked questions
The product
Ordering
Subscription
Who is this facial routine for?
Can it be used by men?
Is the routine suitable for sensitive or reactive skin?
What are the main benefits of this routine?
Are the results visible quickly?
Does this routine leave a sticky or greasy finish?
How does this routine protect my skin?
Is this natural routine suitable for pregnant or breastfeeding women?
How to order by phone?
You can contact us by telephone to place an order on 09 83 71 34 74 from Monday to Friday between 9:30am-12:30pm and 2pm-5:30pm.
You can pay for your order by credit card or cheque.
What are the return arrangements?
From the date of receipt of your order or subscription, you have a period of 14 clear days to request an exchange (subject to availability) or refund and return to us at your expense the package received no later than 14 days after the decision of withdrawal. Used cosmetics cannot be returned or exchanged. Used products are those for which the pump has been primed, as evidenced by the product rising in the pump, resulting in a deposit in the product outlet. Returned products must be intact, in their original packaging, unaltered and complete (instructions, packaging, wrapping, etc.).
What are the delivery times and rates?
We prepare your order in 24h (working days).
France:
La Poste: 2-3 working days, 5,90€ under 59€. Free for orders over or equal to €59.
Mondial Relay: 2-3 working days, €2.90 under €59. Free for orders of €59 or more.
Chronopost express delivery: 1-2 working days, €13.40 for all orders.
Belgium and Luxembourg:
La Poste: 2-3 working days, €7.90 for orders of €59 or more. Free for orders over or equal to €59.
Mondial Relay: 2-3 working days, €4.90 for orders under €59. Free for orders over or equal to €59.
Switzerland:
La Poste: 2-3 working days, €10.90 under €150. Free for orders of €150 or more.
EU (Germany, Spain, United Kingdom, Italy, Vatican):
La Poste: 4-7 working days, €6.90 for orders under €120. Free for orders over or equal to 120€.
EU (European Union excluding Germany, Spain, United Kingdom, Italy, Vatican):
La Poste: 4-7 working days, €7.90 for orders under €120. Free for orders of €120 or more.
Rest of the world:
La Poste: €11.90 for orders under €150. Free for orders of €150 or more.
Can I collect my order from the oOlution premises to avoid paying delivery charges?
Yes, you can choose to visit us at 81 avenue Gabriel Péri - 94170 Le Perreux-sur-Marne and we'll be delighted to welcome you!
You can place your order directly on site or in advance by telephone. You can pay for your order by credit card, cheque or cash (only if you have the necessary funds).
We're open Monday to Friday from 9.30am to 12.30pm and from 2pm to 5.30pm, but don't hesitate to give us a call before you drop by, so we can arrange a convenient time for you :)
Can I have my order delivered outside of France?
At oOlution, we deliver almost worldwide, and we aim to deliver anywhere in the world. If delivery of our products is not available in your country, please contact us by e-mail at [email protected], and tell us which country you would like to be delivered to.
We will then contact our carriers to ask them if this is possible, and we will keep you informed as soon as possible!
What are the international delivery rates?
If you live in Belgium or Luxembourg, two delivery options are available:
La Poste: 2-3 working days, €7.90 for orders under €59. Free for orders of €59 or more.
Mondial Relay: 2-3 working days, €4.90 for orders under €59. Free for orders of €59 or more.
If you live in Switzerland, delivery will cost €10.90. Delivery is free for orders over €150.
If you live in the European Union:
- Germany, Vatican City State, Italy, Spain, United Kingdom: delivery will cost you €6.90. Delivery is free for orders over 120€.
- Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Norway: delivery will cost 7.90€. Delivery is free for orders over 120€.
If you live outside the European Union, delivery will cost you 11.90€. Delivery is free for orders over €150.
Can I have it delivered to a relay point?
Yes, that's right! Thanks to our partner Mondial Relay, you can choose the relay point of your choice in France, Belgium and Luxembourg.
Whatever delivery point you choose, Mondial Relay delivery costs €2.90 in mainland France and €4.90 in Belgium and Luxembourg. Mondial Relay delivery is free for orders over €59.
What are my advantages?
You can find all the subscription information here
1. 10% off your treatment with your first order and future renewals!
2. Free delivery on your first order. Receive your treatment at the frequency of your choice, with no obligation. Take advantage of free delivery even for products purchased once without a subscription, by adding them to your next subscription delivery.
3. Fancy an extraa skincare product all in one go? Complete your subscription order with non-subscription products by adding them to your next subscription delivery. All your purchases will then be delivered free of charge!
4. Subscriber-only exclusives (special offers, order surprises, etc.).
5. Easy, flexible and commitment-free (cancel in one click, change your frequency and renewal date, modify your treatment, cancel your subscription... everything is possible in your personal space).
Can I change the frequency of the products I subscribe to?
Yes, you can bring forward, delay or skip your next delivery via your personal space. If your delivery frequency no longer suits you, you can also change it at any time, free of charge!
Will I be notified of the renewal debit?
Yes, you'll receive an e-mail 5 days before collection.
Delivery frequencies don't suit me. What can I do?
You can change the frequency of your subscription from your personal space. It is also possible to postpone your subscription by a few days :)
What if I order several products but only want to subscribe to one of them?
It's possible:) choose the subscription for the product you want, and add to your basket those you only want to buy once.
You will only be subscribed to the product you have chosen for the subscription.
Can I cancel/terminate my subscription at any time? Can I pause my subscription?
You can cancel your subscription at any time, up to the day before it is due to be renewed.
You can also simply change your delivery date to suit you better. Everything is possible in your account.
Can I subscribe to more than one treatment? How can I add other products to my renewal?
Yes, you can subscribe to several treatments at the same time, or subscribe to a second or third treatment if you already have a subscription!
Until the day before your renewal, you can add treatments to your renewal to benefit from free shipping :) You can do this in your personal subscriber area. No need to go through the shopping cart, the addition is made automatically and you'll be debited at the same time as your subscription renewal!
Can I subscribe if I live abroad or in the DOM TOM?
The subscription is available in mainland France, Belgium and Luxembourg.
For which countries is subscription available?
The subscription is available in mainland France, Belgium and Luxembourg.
Don't know how to choose?
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