Once your package is picked up, delivery varies depending on the carrier. Delivery times are given as an indication only. Delivery is not subject to strict deadlines.
Delivery without signature - 5,90 € TTC - Free from 49€ purchase (France, Belgium, Luxembourg)
Delivery in 2 to 3 working days, for all orders placed before 2pm (excluding Saturday/Sunday and public holidays).
Up to €9.90 for the rest of the world!
Mondial Relay - 3,90 € (France, Belgium, Luxembourg))
Delivery in 5 to 8 working days - free from 49€ purchase.
Frequently Asked Questions (FAQ)
As soon as you have placed your order, you can follow its progress in your"My Account" area under"My Orders".
In addition, oOlution keeps you informed by e-mail each step of the way from the preparation of your order to its dispatch.
If you have chosen home delivery by La Poste, a tracking number is assigned to your package when it is shipped.
This tracking number is indicated in our dispatch confirmation email.
By clicking on the tracking number, you will be redirected to the La Poste shipping site which will give you the location of your package.
If your package has not yet been shipped, we will make the changes you want before shipping by phone or email.
If your package has already been shipped, make a return request by phone at 09 83 71 34 74 (price of a local call) or via our contact page!
You can place an order by calling to this phone number 09 83 71 34 74 from Monday to Friday between 9.30am-12.30pm and 2pm-6pm .
You can pay your order by credit card, Paypal or check.
If you wish to return skincare, don't worry, you have 14 days from the delivery date of your order to do so.
For your return to be accepted, the skincare must not have been opened or used.
Return Policy :
- Contact us at 09 83 71 34 74 or by email at email@example.com.
- We send you a return voucher
This file gives you all the information you need to make your return.
- Once your package is received by us and the product is in its original condition, we proceed to refund within 10 days by any means of payment at our disposal.
We prepare your order immediately after confirmation of payment. We ship it on the same day by La Poste if the order is validated before 2pm. The average/normal delivery time is 3 working days with La Poste.
The rates are 5,90€ for a home delivery with La Poste. If your order is higher than 49€, oOlution offers you the shipping costs in Metropolitan France!
You can choose to have your package delivered to a different address.
During the validation of your order, enter another delivery address, you can also add a new address in your customer area, heading"My addresses".
Yes absolutely, you can choose to visit us at 81 avenue Gabriel Péri - 94170 Le Perreux-sur-Marne and we will welcome you with pleasure!
When you place your order, you will only have to choose the "withdrawal" mode.
We are open from Monday to Friday from 9:30 to 12:30 and from 14:00 to 18:00, but don't hesitate to call us before coming, we can arrange a time :)
At oOlution, we deliver almost all over the world and we want to deliver anywhere in the world. If the delivery of our products is not available in your country, please contact us by email at firstname.lastname@example.org, and tell us the country where you wish to be delivered.
We will then contact our carriers to ask them if this is possible and we will keep you informed as soon as possible!
If you live in the European Union, delivery will cost you 7,90€. Delivery is free for orders over 120€.
If you live outside the European Union, delivery will cost you 9.90€. Delivery is free for orders over 150€.
EDIT : We have temporarily blocked the sending in Mondial Relay but it will come back very soon !
Yes, absolutely! Thanks to our partner Mondial Relay, you can choose the relay point of your choice in France, Belgium and Luxembourg.
Whichever delivery point you choose, Mondial Relay delivery will be charged at a single price of €4.90. These delivery charges are free for all orders over 49€ :)
You can create your account by clicking on"My Account" at the top right of the home page.
Enter your email address and choose a password. Click on blemish "I create my account".
Then, you just have to fill in the account creation form with your personal details and click on blemish "I validate".
Click on the link:"Forgot your password" on the account login page and enter your email address in the window that appears.
You will receive an email to reset your password.
You can cancel your subscription at any time up to the day before it is due for renewal.
Yes :) You can also simply shift your delivery date to suit you better... Everything is possible on your account.
Yes it is quite possible to change your delivery address until the day before the renewal , you can make changes on your customer account in the"subscription" section.
Yes, you can decide to change the product you subscribe to.
To do this, go to your personal space, click on "modify" your current subscription and then click on the product; then click on the "change product" button ;) You will be able to select your new subscription product!
Yes, you can advance or delay your delivery via your personal space.
You can cancel your subscription or pause it until the day before you want to renew.
Yes! You will receive an e-mail 3 days before the sample is taken.
Call us, if your package is not yet shipped, we will find a solution!
Yes, you can absolutely subscribe to several treatments at the same time or subscribe to a second or third treatment if you already have a current subscription!
You can change the frequency of your subscription from your personal space. It is also possible to postpone your subscription by a few days :)
It's quite possible :) choose the subscription for the product you want, and add to your shopping basket those you only want to buy once.
You will only be subscribed to the product chosen for the subscription.
Yes, you can subscribe regardless of the country of destination!
By subscribing, you get -10% on your product. In addition, we offer you the shipping costs from the second shipment. To reward you for your loyalty, you will also benefit from regular gifts and exclusive tests of new products ;)
You will be charged on the "month anniversary" date of your subscription, and notified by e-mail 3 days before.
Until the day before your renewal you can add care to your renewal to benefit from free shipping :) This is possible on your personal subscriber space. No need to go through the shopping cart, the addition is done automatically and you will be charged at the same time as your subscription renewal!
The delivery times are the same as those outside of the subscription, i.e. 2-3 working days with La Poste. In case of stockout of a skincare product, our subscribers have priority !
Thanks to the LoOve gift card you can give pleasure for any occasion, making your life easier!
With LoOve, your family, friends and loved ones candiscover the oOlution care they want when they want, with no time limit on use.
When you purchase, you will receive an email with a link to the code of the gift card to offer!
Lucky you received a LoOve! gift card!
To pay for your order with your LoOve card, simply enter the code located on your LoOve card in the "Discount Code" bar at the time of payment, after validating your basket.
You can choose to use your gift card on one or more occasions.
If the amount of your order is greater than the balance of your LoOve gift card, an additional payment can be made by credit card or Paypal.
As a reminder, a LoOve gift card never expires (isn't it said that love is eternal;))
You have ordered a gift card and a skincare product oOlution to treat yourself but even if the amount of your order exceeds 49€, the shipping costs are not free. It is completely normal! The amount of the gift card cannot be added to the price of the products in the calculation of the free shipping costs. This is due to the fact that shipping costs are always free for a gift card. If you wish to order products with a gift card and take advantage of the free shipping costs, you will have to order 49€ of products in addition to the amount chosen for the gift card.
It's very simple ... and everybody wins :)
- I make my loved ones discover how to regale their skin with healthy care, organic and generous in ingredients by sharing the good with them.
- My godchild receives €10 in a purchase code from me!
- As soon as my godchild orders, I receive 10€ to be used on any of the site's products to pamper my skin.
With each sponsored person I accumulate vouchers that I can use without a minimum purchase. The vouchers acquired are cumulative and can be used at the same time. When I pay for my order, I enter my vouchers which are automatically deducted from the amount of my order!
I can use them whenever I want during the year following the receipt of the voucher as a sponsor and as soon as the voucher is activated as a godchild.
It's easy to share our commitment to oOlution and the active-filled care we offer with your friends and family!
On the site, go to your account section"I sponsor" where you can then fill in your personal information (first name and email) in order to send the sponsorship to your godchild via three different channels:
- By e-mail thanks to a personalized e-mail. You will then have to fill in his email and you can personalize the content of the email before sending it.
- Via Whats App, you will be able to share the referral link directly from the app to the person of your choice.
- By link youcan share where you want and to whom you want :)
Of course, oOlution will never use the contact details of the sponsored persons other than to send them the sponsorship invitation.
oOlution takes care of everything and keeps you informed!
Whatever means you used to invite a loved one, your referral program is fully automated.
As soon as someone uses your referral, you will automatically receive an email informing you of your gift voucher.
Your obtained discount vouchers are sent by email.
When a person you have invited registers on oOlution or places his first order you are automatically informed by email.
For each order received, you will receive a T envelope ready to be mailed.
This envelope you can fill it with your empty oOlution products and send it to us :)
Once they arrive at our premises, we sort them, recycle what cannot be reused and send what can be reused for cleaning, disinfecting and refilling. The whole process is subject to quality control so that the containers are as good as new :)
The deposit allows bottles and tubes to have a new life :)
Can't find the answer to your question? Please contact us!