General terms and conditions of sale

*Offre valable sur le site www.oolution.com en France Métropolitaine uniquement, dans la limite des stocks disponibles. Offre valable uniquement sur la première commande.

We are SEED TO SEED® (hereinafter referred to as "S2S"), a limited liability company with share capital of 30,000 euros, registered with the Créteil Trade and Companies Register under number 533 149 712, and whose registered office is located at 81 avenue Gabriel Péri - 94170 Le Perreux-sur-Marne. Our VAT number is FR 46533149712. S2S offers the sale of oOlution® brand cosmetic products (hereinafter referred to as the "products") to persons connecting to the present site (hereinafter referred to as the "site"). You can contact us by email at [email protected] or by telephone on 09 83 71 34 74. The site is freely accessible to all Internet users and is hosted by OVH, whose registered office is located at 2 rue Kellermann - 59100 Roubaix - France, and which can be reached by telephone on the following number: 09 72 10 72 10.

oOlution offers the sale of its products and gift cards on the website www.oolution.com to consumers with the legal capacity to place an order. oOlution cannot be required to verify the legal capacity of each customer.

Products
The products offered for sale on this website at www.oolution.com constitute the offer of oOlution. We offer you the cosmetic products of the oOlution brand as well as our beauty advice. oOlution reserves the right to modify its collection at any time and to change the list and ranges of products. The photos of the products presented on our site are not contractual. However, oOlution ensures that the photos and drawings faithfully reproduce the product offered and do not contain ambiguities on notions such as size, weight, quality.

Digital gift card
The gift card allows you to introduce the oOlution products of your choice to your friends and family. 1. Choose the amount of the gift card, 2. Receive an instant confirmation email with a link to a beautiful card to print out as a gift, 3. Print the gift card with the code from home or forward the email to the lucky person, 4. The recipient can enjoy your gift and choose from all of our treatments by adding their code during checkout. The code is valid for life and can be used on the oolution.com website. As our gift card is 100% digital, no packages will be sent for orders without other products. Thesample free offer visible in your basket is therefore not applicable with our gift cards purchased alone. If you select a free sample in your shopping cart, you will automatically be charged shipping costs. To take advantage of thesample offer, add a physical product to your basket. Gift cards are valid on oolution.com. They cannot be combined with each other or with other discount codes. As our gift card is 100% digital, no packages will be sent for orders without other products. Thesample free offer visible in your basket is therefore not applicable with our gift cards purchased alone. If you select a free sample in your shopping cart, you will automatically be charged shipping costs. To take advantage of the freesample , add a physical product to your basket. Gift cards are valid on oolution.com. They cannot be combined with each other or with other discount codes.

Services
Among the services offered by the website, you have : - the "Skin Diagnosis" which allows you to find out your type of skin. The goal is to know your skin well in order to meet its needs with adapted products. This diagnosis, which will only take you a few minutes, allows you to better understand the functioning of your skin and to discover simple advice to restore its radiance. It consists of 15 closed questions. To make this skin diagnosis, simply go to the "Skin diagnosis" section, answer the 15 questions and then click on "I validate!" You will then access your skin diagnosis, thanks to which you will be able to understand your skin type and act with full knowledge of the facts. You will then be suggested products to take care of your skin. - the "Sponsorship System" which allows you to introduce the brand to your friends and family and to receive a 5€ voucher for each "sponsoree" who orders. Each of his or her "godchild(s)" who will have ordered will receive 5€ in a voucher. You can also accumulate as many purchase vouchers as you sponsor godchild(ren) and use these cadoO vouchers without any minimum purchase, which you can use whenever you want provided that you use it within one year after the activation of the sponsorship code. To sponsor a relative, you just have to go to "My Account", "I sponsor". You can then invite your friends and family in several ways: - By a personalized coded link that you can send to your friends or publish on a forum, a blog... - By a form to be filled in with the email of the relative(s) you wish to invite with the message you wish to send. - By an oOlution sponsorship link to share via WhatsApp. Each time you place an order, you have the possibility to invite relatives at the end of the order process. oOlution will not use the contact details of your relatives other than to send them your invitation. You can track your invitations and statistics in "My Account", "Referral Program". Your obtained discount vouchers are summarized in "My Account", "My Rewards". - "My account" space, which is an essential prerequisite for any order on the site. To learn more about the "My account" area, please consult the "PERSONAL AREA" section. - the possibility of subscribing to a subscription-type formula for an indefinite period. This consists of receiving products automatically. You just have to subscribe to them and choose the frequency at which you would like to receive them. The subscription thus allows you to avoid forgetting and to receive your favourite oOlution products when you need them. You can cancel your subscription at any time in your online space "My Account", or by contacting Audrey directly at 09.83.71.34.74. Before each renewal, you will receive a reminder email to attach products to your subscription shipment. For logistical reasons, the subscription service is only available in metropolitan France, Corsica and Monaco. All subscriptions made outside these areas will not be taken into account.

These general terms and conditions of sale (hereinafter the "GTC") are written in French and subject to French law. They are available on the website www.oolution.com, under the heading "General Terms and Conditions of Sale". These GCS define the rights and obligations applicable to the sale of the products and services offered on the website between, on the one hand, any natural person who is not a trader, is of legal age and has full and complete legal capacity, and on the other hand, S2S defined as the publisher of the offer. Before placing an order on our website, you must read and accept the GTC. In order to finalize the transaction, you will have to confirm your acceptance of these Terms and Conditions of Sale by checking the box "I have read the general terms and conditions of sale and I adhere to them without reservation". Otherwise, you will not be able to order products or subscribe to our services on the website. Acceptance of these general terms and conditions of sale presupposes on the part of the buyer that he is of legal age and has the legal capacity necessary for this, or failing this, that he has the authorisation of a tutor or curator if he is incapacitated. Thus, the fact of placing an order, whatever the method of placing it, implies your acceptance of these general conditions of sale. You acknowledge the evidentiary value of the website editor's automatic registration systems and, unless you provide proof of the contrary, you waive the right to contest them in the event of a dispute. Sales are subject to the present general terms and conditions of sale which prevail over any conditions of purchase, unless expressly and formally waived by the company S2S.

For any information, advice or complaint, you can contact our customer service by email 7 days a week, 24 hours a day. The contact form, available by clicking on "Contact us", allows a quick treatment of your questions. Our customer service department can also be reached by telephone on 09 83 71 34 74 from Monday to Friday, from 9.30am to 12.30pm and from 1.30pm to 5.30pm (price of a local call).

Site internet www.oolution.com : Pour passer la commande d’un produit oOlution, vous devez le sélectionner et l'ajouter à votre panier en appuyant sur le bouton "Ajouter au panier". Vous avez aussi la possibilité de vous abonner à un produit oOlution. Pour vous abonner, vous devez cliquer sur le bouton "Je m'abonne" puis choisir le rythme auquel vous voulez recevoir votre soin pour déclencher une commande de renouvellement du produit avant d'ajouter à votre panier. A tout moment, vous pouvez accéder au détail de votre commande, qui est récapitulé dans votre page "Voir mon panier", en appuyant sur l'icône "Panier". Sur la page "Voir mon panier" sont récapitulés tous les produits et services qui vous sont facturés ou offerts. Vous y avez la possibilité de vérifier le nombre ainsi que la nature des produits choisis, de même que les prix unitaires et le prix total de la commande. Vous avez aussi la possibilité d’ôter un ou plusieurs produits de votre panier. Lorsque vous souhaitez valider votre commande, vous devez cliquer sur le bouton "Finaliser ma commande" et cocher la case "J'ai lu les conditions générales de vente et j’y adhère sans réserve". Vous confirmez ainsi le processus de commande et acceptez alors les présentes conditions générales de vente. Vous accéderez ensuite au formulaire d’identification dans lequel vous saisirez vos identifiants de connexion (adresse email et mot de passe) si vous êtes déjà inscrit sur le site. Sinon, vous devez compléter le formulaire d'inscription présenté avec vos informations personnelles. Vous êtes informé et acceptez que la saisie de ces deux identifiants valent preuve de votre identité. Une fois connecté à votre compte personnel ou une fois le formulaire d'inscription complété, vous êtes invités à contrôler et modifier vos coordonnées de facturation et de livraison quand nécessaire, ainsi qu'à effectuer le paiement en ligne. Le paiement en ligne s'effectue par carte bancaire (Carte Bleue, Visa, Mastercard), via votre compte Paypal ou par chèque. Le compte bancaire correspondant à la carte bleue utilisée est débité au jour de l’expédition de la commande par S2S. En cliquant sur la carte bancaire de votre choix, vous êtes dirigé vers le site de paiement sécurisé de notre banque qui intègre la norme de sécurité SSL. Vous devrez alors transmettre votre numéro de carte bancaire, la date d'expiration de celle-ci ainsi que le numéro cryptogramme (numéro à 3 chiffres figurant au verso de la carte bancaire). A cet égard, vous reconnaissez expressément que la communication de votre numéro de carte bancaire à S2S vaut autorisation de débit de son compte à concurrence des produits commandés. Toutes vos données bancaires sont ensuite automatiquement transmises au serveur monétique de notre banque en mode crypté (protocole SSL) où elles sont vérifiées afin d’éviter les abus et les fraudes. Tous les achats sur le site sont protégés et sécurisés. Toutes vos coordonnées bancaires cryptées sont automatiquement effacées après le règlement complet de votre commande. S2S se réserve le droit d'annuler toute commande (1) qui présenterait, lors des vérifications de coordonnées bancaires, un risque d’utilisation frauduleuse de carte bancaire, ou (2) qui proviendrait d’un client avec lequel il existerait un litige ou un incident relatif au paiement d’une commande antérieure ou qui contreviendrait aux dispositions des présentes, dans cette hypothèse S2S informera par courrier électronique le client, ou (3) lorsque l’adresse IP du client est domiciliée dans un pays différent de l’adresse de facturation et/ou de livraison. Une fois votre paiement effectivement reçu par la société S2S, nous nous engageons à en accuser réception par email, dans un délai maximal de 24 heures. Dans un délai de 2 jours ouvrés, nous nous engageons à vous adresser par courrier électronique une confirmation de préparation de la commande, récapitulant toutes les informations relatives aux produits commandés, à leur livraison, ainsi que les modalités d’exercice de votre droit de rétractation. Une fois la commande expédiée, nous nous engageons à vous adresser par courrier électronique une confirmation d’expédition reprenant les informations susmentionnées. Les données enregistrées par la société S2S constituent la preuve de la nature, du contenu, de la date et du mode de paiement de la commande. Celle-ci est archivée par la société S2S, vous pouvez accéder à cette archive en consultant directement l’historique de votre espace en ligne "Mon Compte" sur le site internet www.oolution.com ou en contactant le service clients. Vente directe, par téléphone, ou email : vous pouvez aussi valider votre commande lors d'une session de vente directe (pour organiser une session avec vos amis, contactez-nous !), ou par simple appel téléphonique, ou encore par email adressé à [email protected].

Subscription: You can subscribe to an oOlution product. If a product allows subscription, you can choose this option by clicking on the "I subscribe" button on the product sheet and then choosing the frequency at which you wish to receive your subscription. When you validate your order, you will then be automatically debited at the chosen frequency for the product(s) of your choice. You can cancel your subscription at any time in several ways: - from your online space "My account - by telephone on 09 83 71 34 74 - by e-mail by contacting Audrey at [email protected]. You can stop your subscription up to 1 day before the next automatic renewal. You can subscribe to several different products at the same time. Each is then the subject of a separate subscription, independent of the others. You will receive an e-mail 3 days before your next renewal so that you can add other products to your subscription, or cancel your subscription if it no longer suits you. If your frequency doesn't suit you, we invite you to cancel your current subscription and start a new one. oOlution newsletter: by ticking the appropriate box or expressly agreeing to this, you agree to the site editor sending you a newsletter by e-mail, no more than once a week, with information about the oOlution brand. You may unsubscribe from this newsletter at any time by clicking on the appropriate link in each newsletter.

oOlution products are exclusively intended for your personal use, without any direct connection with your professional activity. As such, the amount of your orders shall not exceed the sum of 450 euros per order. In addition, you may only order a maximum of 10 products of the same reference per order and you may only place one order per day. In the event of an order exceeding the aforementioned amount and/or the aforementioned number, the order will be considered null and void.

The prices of the products, subscriptions and our delivery charges are those that appear regularly on our website, except in the case of obvious error. They are in euros (€), they include VAT and are valid in metropolitan France, Corsica and Monaco. The price of the products is exclusive of processing, postage and packaging costs which remain at your expense and are invoiced at the end of the order in addition to the products ordered. The price of the products and our delivery charges are subject to change at any time, without notice, but these changes will not affect deliveries for which we have already sent you a shipping confirmation. The prices shown are valid only on the day of the order and are not binding for the future. The price promotions displayed on the site, or which are offered to you by email if you have subscribed to our newsletter, are valid for the period indicated (date and time) and for a single order per household. Some price promotions may be subject to the use of promotional codes that are neither cumulative nor refundable. To benefit from them, you must enter them in the box reserved for this purpose when validating your order. Payment for products must be made by credit card, via your Paypal account or by check. We accept payment by Visa and Mastercard. Payment by credit card is subject to a security system (SSL encryption). The debit of bank cards is made on the day of the shipment of the order and not during its validation by you, subject to validation of this transaction by the competent payment centres, otherwise the order could not be processed. In the event of the refusal of a transaction by the payment centres, S2S reserves the right to suspend the corresponding order. You will be informed by email or telephone and will have to contact your bank and our customer service department to unblock this transaction. In any event, S2S reserves the right to cancel any order or delivery in the event of (1) exceeding the ceilings indicated in the "PERSONAL USE" section herein, (2) a dispute with the customer, (3) total or partial non-payment of a previous order by the customer, (4) refusal to authorise payment by credit card by banking organisations, (5) non-payment or partial payment. S2S's liability may not be engaged in any case.

Deliveries: deliveries are made to the location indicated by you at the time of ordering, excluding hotels or P.O. boxes, and are at your expense. Deliveries are made by your choice of LA POSTE parcel post with tracking, MONDIAL RELAY parcel relay or collection from S2S head office. All orders placed before 2 p.m. on a working day (Monday to Friday) will be prepared and dispatched the same day using the La Poste service, subject to validation of payment for the order. If the order is placed after 2 p.m. or on a non-working day, we will process the order on the next working day. Orders placed before 2 p.m. on a working day (Tuesday to Friday) will be prepared and dispatched the same day using the Mondial Relay service, subject to validation of payment. If the order is placed on a Friday after 2 p.m., it will be dispatched by Mondial Relay on the following Tuesday. If the order is placed on a non-working day, it will be processed on the next working day. In order to meet these deadlines, you must ensure that you have provided accurate and complete information concerning the delivery address (street number, building number, staircase number, access codes, names and/or intercom numbers, etc.). Delivery is deemed to have been made: when the products ordered are made available or when thereviews delivery slip is handed over to the post office. In the event of an error in the recipient's contact details, S2S cannot be held responsible for the impossibility of delivering the products, delivery of the order to a Mondial Relay point. In the case of home delivery, if you are absent at the time of delivery or if the parcel cannot be delivered, a reviews will be left in your letterbox. You will then have 15 days to collect your parcel at the post office indicated on thereviews . The average delivery time is 2 to 3 working days for deliveries by La Poste. Any delivery you request for an order containing unavailable products will not incur any additional charges for the subsequent delivery of the missing products.

Delivery time: orders are prepared and dispatched within 1 working day from receipt of full payment for the order and according to product availability, unless there are exceptional circumstances. You will be informed of the dispatch of your parcel by a dispatch confirmation email. Orders are delivered by the carrier that you will have chosen when placing your order among those proposed by the company S2S, and will be sent according to deadlines specific to each one and to your country. Certain products or certain order volumes may nevertheless justify a longer delivery time, and this will be expressly mentioned to you when you validate your order.

Delay: delivery is made no later than 30 days from the date of your order, in accordance with article L. 138-1 of the French Consumer Code. Exceeding delivery deadlines cannot under any circumstances constitute a legitimate and acceptable reason for refusing delivery, requesting reimbursement of delivery costs, or bringing an action for damages of any kind. However, if 30 days after the delivery date the product has not been delivered, for any reason other than force majeure, the sale may be terminated at the request of either party. You will then be entitled to a refund of the sums paid by you, to the exclusion of any other compensation. A delay in delivery may occur in the following cases: Order validation: in order to protect our customers from credit card fraud, all orders are subject to verification. Therefore, for all orders exceeding the maximum amount set by S2S, proof of identity and proof of address must be sent to us by email or post. In the absence of these documents, the order will be considered cancelled within eight days of the order date. Availability: we make every effort to indicate product availability as accurately as possible. However, availability displayed on the site is provided for information only and in no way represents a contractual commitment. Delivery times for products currently being restocked are subject to change without notice. Order cancellation: unless you explicitly agree otherwise by telephone or e-mail, in the absence of delivery within 30 days of the date of your order, you will be informed as soon as possible by e-mail of the impossibility of delivery. The order will then be considered cancelled and any payments you have made by any means will be reimbursed by bank transfer in euros within a maximum of 14 days. S2S cannot be held responsible for any delay in delivery due to the above-mentioned events. Consequently, no claim for compensation for late delivery will be accepted.

Missing or defective products: Despite the care taken by S2S in preparing packages, it is possible that a product may be missing. Similarly, after the parcel has been transported, one of the products may be defective. Upon receipt of your parcel, you are required to check its conformity with your order and the condition of the products delivered. Any anomaly concerning the delivery of the order (missing or broken product, damaged parcel) must be reported as soon as possible to [email protected] or by telephone on 09 83 71 34 74 from Monday to Friday between 9.30 am and 12.30 pm and 1.30 pm and 6.30 pm (price of a local call) or by registered letter with acknowledgement of receipt, within 7 clear days from the date of delivery. After this period, all claims will be rejected and S2S will be released from all liability. S2S reserves the right to ask the customer to return the defective product. If the aforementioned conditions are met, and if the defective product is returned by post, we will proceed, after ascertaining the defectiveness of the product, to either exchange it, reimburse it or reship the missing product (subject to the request being well-founded). Any refund will be notified by email within 5 working days. In the event of return of the defective product, we will refund all your costs, i.e. the price of the defective product and, where applicable, the initial delivery costs as well as any return costs (only on written request) at the latest within 14 days of the date of notification of the defective product and receipt by us of the said product or proof of its dispatch. S2S will contact you to keep you informed of the progress of your order.

Complaints related to transport: Reservations related to the transport of products must therefore be indicated on the transport receipt in the presence of the deliveryman, then confirmed to the carrier and to S2S by registered letter with a request to reviews for receipt within 3 clear days from receipt of the package, failing which the reserves and claims for damage or failure to deliver will be forfeited. In the absence of these reservations, S2S may not be held liable under any circumstances and consequently no claim for compensation may be made.

Loss: in the event of loss of your parcel, you must notify us of the non-receipt of your order in writing to [email protected]. We will ask the carrier to determine the fate of your package, which takes a minimum of 15 days. During this period, no refunds or returns can be made. Once the carrier has confirmed the loss of the parcel, you will be reimbursed for your order by bank transfer in euros within a maximum of 30 days of confirmation by the carrier, or you may choose to have it reshipped.

NPAI (Does not live at the address indicated): you are required to pay particular attention to the contact details completed in the order form and in particular to your delivery address. In the event of an error in the delivery address, the package will be returned to us by the carrier with the mention NPAI ("does not live at the address indicated"). In this case, you will be reimbursed for the full amount of your order at the invoiced price, excluding initial delivery costs.

From the date of receipt of your order or subscription, you have a period of 14 clear days to request an exchange (subject to availability) or refund and return to us at your expense the package received no later than 14 days after the decision of withdrawal. Used cosmetics cannot be returned or exchanged. Used products are those whose pump has been primed, as evidenced by the rise of the product in the pump, leading to a deposit in the nozzle where the product is dispensed. Returned products must be intact, in their original packaging, unaltered and complete (instructions, packaging, wrapping, etc.). To exercise your right of withdrawal, you must: (1) notify us : - in writing to the address: [email protected] - or by sending us the standard retraction form duly completed - or from your online space "My account", "Order history and details" then on the order containing the product you wish to return click on the "Order reference" box click on the "+" box then on "details" to display all the information relating to your order. Scroll down the page to "RETURN GOODS" and click on the "Generate return" button. Your return will go from "awaiting confirmation" to "awaiting shipment" as soon as it is received in your "My returns" area, in the form of an acrobat (pdf) file for download. This file gives you all the information you need for your return. Once the parcel has been received by us, the status of your return will change to "Parcel received". If the product is in its original condition, the status will change to "Return completed". If this is not the case, the status will change to "return refused". In the event of a "return completed" status, we will issue a refund within 14 days by any means of payment at our disposal. (2) return the package received with all the products in their original packaging and/or wrapping, in perfect condition (unused, undamaged, undirty, etc.) and complete with the corresponding instructions, to the address of S2S, (3) clearly indicating your order number and the references of your email notification (day and time). If the above-mentioned conditions are met, we will reimburse all sums paid by you for your order, with the exception, where applicable, of the costs and risks of returning the parcel, and possibly those associated with the purchase of a gift bag, which remain at your expense. Otherwise, we reserve the right to refuse to process the return package. Please note that "used" cosmetics cannot be returned or exchanged. Used" products are those whose pump has been primed, as evidenced by the rise of the product in the pump, leading to a deposit in the nozzle where the product is dispensed. Returned products must be intact, in their original packaging, unaltered and complete (instructions, packaging, wrapping, etc.). If a product is returned in poor condition, S2S reserves the right to demand financial compensation if the damage is the result of handling other than that necessary to verify the characteristics and proper functioning of the product. Details of your right of withdrawal and how to exercise it are provided in the order confirmation email. This provision does not affect your other rights as a consumer. Unless you stipulate otherwise, you will be reimbursed using the same method of payment used for your order, within a maximum of 14 days of exercising your right of withdrawal and receipt of the parcel by us.

By placing an order on the website you guarantee that you are legally authorised to enter into contracts, and more generally legal acts committing you; that if you take out a subscription, you are a permanent resident of metropolitan France or Corsica; that you are aware of and assume in full knowledge of the characteristics of the Internet and its use, in particular the limitations linked to technical performance and the risks linked to the security of communications. Consequently, S2S does not guarantee that the site is free of anomalies, errors or bugs, nor that the site functions without any breakdown or interruption. The S2S company reserves the right to freely determine any period of unavailability of the site or one of its sections, for technical reasons, or to optimise its content or use.

The creation of a personal space, also known as "My Account" space, is an essential prerequisite for any order on the site. To do so, you are invited to provide information of a personal nature. You undertake to provide accurate, sincere and true information, failing which the contract will be terminated at the initiative of S2S and your online "My Account" space will be deleted. Some of this information is deemed essential for the conclusion of the contract, the creation of the personal space and the validation of the order. Refusal to provide this information will prevent the creation of the "My Account" space and consequently the validation of the order. Your online space "My Account" allows you to view all the orders you made on the website, track their delivery, report the return of a package, modify your subscription or cancel your automatically renewed subscription. If the data contained in this personal space were to disappear as a result of a fortuitous event, a technical breakdown or a case of force majeure, S2S cannot be held liable, as this information has no probative value and is for information purposes only. However, S2S undertakes to keep securely all contractual elements whose preservation is required by the regulations in force. The pages relating to the personal space allow you to manage your orders efficiently, they are freely printable by the account holder but their character being purely informative they have no evidential value. When creating your personal online space, you are invited to choose a password. This password guarantees the confidentiality of the information contained in the "My account" section and you will therefore refrain from communicating it to a third party. Otherwise, S2S cannot be held responsible for unauthorized access to your account. S2S reserves the exclusive right to delete the account of any member who has contravened these general terms and conditions or any account that has been inactive for at least one year. This deletion will not be likely to constitute damage for the member concerned, who will not be able to claim any compensation for this fact. This exclusion is not exclusive of the possibility for S2S to take legal action against the member, when the facts have justified it. To learn more about our privacy policy: see our Privacy Policy.

S2S holds the exclusive license for the oOlution trademark, which is regularly registered with the National Institute of Industrial Property (INPI), WIPO and OMHI. You acknowledge our exclusive rights to our oOlution trademark and you shall refrain from making any use thereof and more generally from infringing oOlution's intellectual property rights. S2S reserves the right to claim damages in the event of counterfeiting and more generally infringement of its intellectual property rights. S2S is the owner of all intellectual property rights relating to the oOlution brand and the contents of the site, in particular the texts, images, graphic charter, data, photographs, sounds, videos, applications, logos, designations, structuring of sections, tabs and functionalities (hereinafter, the "site contents"). Subject to your acceptance of and compliance with these GCS, S2S grants you a free, personal, non-exclusive and non-transferable right to access and use the website. Any other rights are expressly excluded without our prior written consent. Any partial or total reproduction, in particular for advertising or commercial purposes, as well as any adaptation, modification, use, transmission, copy, redistribution and/or exploitation, on any medium and by any means whatsoever, of all or part of the contents of the site, is strictly prohibited, unless expressly authorised in writing by S2S. You are not authorized to modify, translate, reassemble or create one or more works from all or part of the content of the site, unless this possibility has been expressly granted to you by S2S. Likewise, any setting up of hypertext links to the site without our express authorisation is strictly forbidden. Any infringing use of the site or any of its content will be subject to legal recourse aimed at preserving the rights of S2S.

You are invited to contribute to the content of the site, by publishing your comments, suggestions, reviews and through a voting system (hereinafter, the "Contributions"). All of your contributions, in whatever form, will be subject to validation by S2S as publisher of the site. The stars appearing on the site next to the products represent the average of the scores, at a given moment, left by the people who expressed themselves on the website in relation to this product, via the "give your reviews" button. The number of stars obtained by each product is therefore likely to change every day. Within the framework of the use of the services proposed by the website, you commit yourself without any limit or reserve to : - not to interfere with the peaceful enjoyment of the service by other members - not to make, through any of the interfaces made available to you by the publisher, racist remarks, contrary to public order, morality or contrary to a legislative or regulatory provision in force - respect the rights of third parties - comply with all applicable laws and regulations Your use of the website will be under your sole and entire responsibility. You remain, in any case, responsible for the data contained in your personal account, in your contributions on the site and more generally in the context of the use of the services and answer for it before the competent courts. Your contributions in connection with the use of the site remain your property. However, subject to the legal provisions in force, you authorize S2S, for the entire world and on an exclusive basis, to use, reproduce, modify, adapt, transfer, exploit your contributions on all known or unknown media to date, without restriction and free of charge, for the entire duration of the intellectual property rights protecting, where applicable, these contributions. Any contravention of these general terms and conditions of sale that has resulted in damage or constitutes a violation of regulatory or legislative provisions may be prosecuted directly against its author, thus freeing the website publisher from any liability in this regard.

In addition to the elements usually retained by French case law, S2S's obligations will be automatically suspended in the event of events beyond our control and our will (force majeure), which would prevent the normal execution of the contract. A case of force majeure is defined as any act, event, non-event, omission or accident beyond our control and will, including but not limited to: a strike, fire, explosion, natural disaster, epidemic, impossibility to use public or private transportation of any kind, impossibility to use public or private telecommunication networks, computer failure, etc.. These cases of force majeure suspend the obligations of S2S, cited in these GCS, for the entire duration of their existence. Thus, the suspension of the obligations may under no circumstances be a cause for liability for non-performance of the obligations, nor induce the payment of damages or penalties for delay. S2S, upon becoming aware of the event, will inform you as soon as possible of the impossibility of executing its service. As soon as the cause of force majeure that caused the suspension of our obligations disappears, we will inform you of the resumption of our obligation.

In accordance with the regulations in force, our products benefit from : - the legal guarantee of conformity (articles L. 211-4 et seq. of the French Consumer Code) - the legal guarantee against hidden defects resulting from a defect in material, design or manufacture affecting the products delivered and rendering them unfit for use (articles 1641 and following of the Civil Code) Any return of the product under the aforementioned guarantee must be subject to prior agreement by the company S2S. To this end, you will contact our customer service department by formulating your request by e-mail. The defective product must be returned in its original packaging and accompanied by the product return number provided by customer service. All costs and risks related to the return of the product are at your expense. The shipping costs will be refunded to you on the basis of a package or a simple tracking letter (on proof) if the return takes place within 6 months of purchase, beyond that, the shipping costs will also be at your expense. Our products comply with the regulations in force in France. We cannot be held responsible in the event of non-respect of the legislation of a country other than France. The photographs, images and descriptions on the site are as accurate as possible. However, they have only an indicative and non-contractual value. We cannot be held liable for any differences or modifications between the visual of the product presented on the site and the delivered product. You are solely responsible for the choice of products, their conservation and use. In this respect, it is hereby reminded that it is your responsibility to familiarise yourself with the composition of the products and the advice for their use before placing any order; this information is accessible on the website. We will not be held responsible in case of wrong choice or misuse of the products. Moreover, in the event of implementation of our contractual responsibility, our obligation to compensate will in any event be capped at the price including all taxes of the disputed order paid by you.

oOlution collects and processes personal data concerning the customer in computerized form, for the purposes of order management and other purposes detailed in our Personal Data Protection Policy. Customers have the right to access, rectify, delete, limit and port their data, as well as the right to object to or withdraw their consent at any time, in particular concerning the receipt of our personalized offers. You can contact us by email at [email protected] or by post at the following address: SEED TO SEED® - oOlution, 81 avenue Gabriel Péri - 94170 Le Perreux-sur-Marne - France. For more information on the processing of customer personal data and your rights, please consult our Privacy Policy. In order to improve the performance of the site and your use of it, oOlution may use audience measurement and browsing tracking tools (such as cookies, tags, etc.). For more information on these tools, please consult our Cookies Charter.

By using the site, you accept that our exchanges are mainly electronic and that these will be considered as proof between the parties within the meaning of article 1316-3 of the French Civil Code. We will contact you by e-mail or keep you informed through publications on our site. You accept these electronic means of communication and acknowledge that all contracts, notifications and information we provide to you in electronic format comply with any legal requirements. This condition does not affect your rights as a consumer. It is understood between the parties that this clause constitutes an agreement on proof within the meaning of article 1316-2 of the French Civil Code. All notices required hereunder shall be made in writing to S2S at the following address: [email protected].

Photographs and texts illustrating the products do not fall within the scope of the contract. If these photographs and/or texts are erroneous, S2S cannot be held liable in this respect. You acknowledge that we will only be able to perform the obligations undertaken at the conclusion of the contract once we have received full payment of all sums due, including delivery costs. You must verify the completeness and conformity of the information provided to S2S when ordering products. S2S cannot be held responsible for any data entry errors and the consequences that may result. The products that we deliver to you within the framework of an order placed on the site will be under your responsibility from the date of delivery. In case of delivery of a package that is visibly damaged, it is your responsibility to refuse it in order to benefit from the guarantee offered by the carrier. You will have to inform us without delay (article "RETURNS"), so that a new parcel is sent to you, as soon as we receive the returned deteriorated parcel. In the event of impossibility of access to the site, due to technical problems or for reasons of any nature whatsoever, you will not be able to take advantage of any damage and claim any compensation. We endeavour to indicate the characteristics of the products offered on the site with the greatest possible accuracy. However, if, despite all our efforts, errors or omissions relating to the information made available on the site have been unintentionally introduced or are the result of fraudulent intrusion by a third party, we cannot be held liable. You are solely responsible for the consequences of any damage suffered as a result of the use by a third party of your password, email address, confidential code(s) and the communication of any information you have made accessible. The unavailability of one or more products, even if prolonged and without any limiting period, may not constitute a prejudice and give rise to the granting of damages. It is the responsibility of any person connecting to the site to take all appropriate measures to protect their own data and/or software stored on their computer equipment against any attack. The connection of any person to the site is made under his or her own responsibility. The site is in principle accessible 24/24h, 7/7d, except for interruptions, scheduled or not, for the needs of its maintenance or cases of force majeure. As it is subject to an obligation of means, S2S cannot be held liable for any damage, whatever its nature, resulting from the unavailability of the site. Certain hypertext links present on the site refer to third party websites and we cannot be held responsible if their content contravenes current legislation. Likewise, we cannot be held liable if visiting one of these sites causes you any damage whatsoever. S2S cannot, under any circumstances, be held liable for any direct or indirect damage resulting from an interruption or malfunction of any kind, or for any direct or indirect damage resulting in any way whatsoever from a connection to the site. In this context, you guarantee S2S against any recourse or claim in connection with the aforementioned elements, in particular and without limitation, those which would call into question the use of the services offered on the site.

S2S reserves the right to modify these GCS at any time. The general terms and conditions applicable to you are those in force on the day of your order or your connection to the site. You are invited to regularly consult the "GCS" section of the site in order to keep yourself informed of any changes. We undertake to keep all the old general terms and conditions and to send them to anyone who requests them.

The fact that S2S refrains from demanding at any given time the execution of any of the provisions referred to in these GCS will in no way entail a waiver of the right to invoke the rest of the general terms and conditions. If any of the provisions of these GTC are declared null and void in whole or in part, it shall be deemed to be unwritten, the other provisions and the other rights and obligations arising from these GTC shall remain unchanged and shall continue to apply. All cases of use not provided for in the GCS will be decided by S2S, whose decisions are not subject to appeal.

These GTC and the order summary sent to you form a contractual whole and constitute the entirety of our contractual relations. In the event of any contradiction between these documents, the general terms and conditions of sale shall prevail.

These GTC are governed by French law. For any difficulty, question or complaint regarding an order, the customer can contact customer service. In the event of a dispute, an amicable solution will be sought before any legal action. Any dispute that may arise between the parties as a result of the formation, interpretation and/or execution of the present agreement shall, in the absence of amicable settlement, fall within the exclusive jurisdiction of the French Courts. Last update: 22/11/2020

Scalapay allows you to pay for your orders in 3 instalments, free of charge. You receive your products immediately and pay in 3 equal monthly installments. At the time of purchase, the first instalment (equal to one third of the total value of the purchase) is debited when your order is shipped. The next 2 instalments will be debited within 2 successive months. Scalapay will inform you a few days before the due date of each instalment by SMS and e-mail. - 1st payment : Upon shipment of your order - 2nd instalment: 1 month later from the day your order is dispatched - 3rd instalment: 2 months later from the day your order is dispatched Orders placed with Scalapay can only be refunded. Exchanges and gift cards are not available.
How Scalapay works : 1. Place your order on the website and choose the Scalapay payment method. Pay with your Visa, Mastercard or American Express card issued in the country where Scalapay is used (France, Germany, Italy, Belgium, Spain); 2. Create your Scalapay account in just a few clicks - it's free and instantaneous; 3. Receive your order quickly and pay in 3 free monthly instalments.
Free Scalapay : Paying by instalments with Scalapay is completely free. That's right! You pay only the amount of your order, divided into 3 monthly installments. There's no interest, no surprises! For example, if you buy skincare products for 90 euros, you'll pay 30 euros at the time of purchase, 30 euros after one month and the final 30 euros after two months. Scalapay will send you payment reminders a few days before the due date of each instalment by SMS and email.
Using Scalapay: When you wish to pay with Scalapay you must select "Scalapay - 3 times free of charge" as your payment method. You will then be redirected to their interface to provide the information required to create your account. The first instalment will be debited immediately at the time of purchase, while the remaining 2 instalments will be debited within 2 months, free of charge. - First deposit: at time of purchase - Second instalment: 1 month from date of purchase - Third and final instalment: 2 months from the date of purchase. When you create a Scalapay account, you agree to add a debit, credit or prepaid card to which the 3 installments will be automatically debited according to their respective due dates as explained above. There is no additional cost if the deposits are paid on the due date. If the automatic payment fails because you're overdrawn, you've changed your credit card, your bank refuses payment, etc., you have 24 hours to pay. * If the payment is made on the due date or if the automatic payment has failed, you have 24 hours to repeat the payment without incurring any additional charges. * Payment made more than one day late = up to €6 extra charge. * Payment made more than one week late = €6 extra (in addition to the first commission, up to a maximum of €12 per payment). The total cost of the commission cannot exceed 10% of the total order value. If you wish to make a return, refund or exchange, please contact us at [email protected]. We'll tell you how to proceed.
Payment methods and countries: You can use all major credit, debit and some prepaid cards from the Visa, Mastercard and American Express circuits, as long as they are issued in France. However, it is not possible to use cards from the Bancomat or Maestro circuits, or to purchase by bank transfer, SEPA direct debit or Paypal. Available countries: France, Italy, Belgium, Germany. IMPORTANT: Not all card types guarantee the same spending limits, regardless of the card balance at the time of purchase.