General terms and conditions of sale

We are EXCELLENCE BEAUTÉ®, a simplified joint stock company with capital of €1,000, registered with the Gap Trade and Companies Register under number 101 577 211, with its registered office at 2 place du Rochasson, Le Camp de Base, 05000 Gap. Our intra-community VAT number is FR 34101577211. EXCELLENCE BEAUTÉ offers oOlution® brand cosmetic products (hereinafter referred to as the "products") for sale to individuals who visit this website (hereinafter referred to as the "website"). You can contact us by email at [email protected] or by phone at the following number: 09 83 71 34 74. The site is freely accessible to all Internet users and is hosted by OVH, whose registered office is located at 2 rue Kellermann - 59100 Roubaix - France and which can be reached by phone at the following number: +33 (0)9 72 10 72 10.

oOlution offers the sale of its products and gift cards on the website www.oolution.com to consumers with the legal capacity to place an order. oOlution cannot be required to verify the legal capacity of each customer.

Products
The products offered for sale on this website at www.oolution.com constitute the offer of oOlution. We offer you the cosmetic products of the oOlution brand as well as our beauty advice. oOlution reserves the right to modify its collection at any time and to change the list and ranges of products. The photos of the products presented on our site are not contractual. However, oOlution ensures that the photos and drawings faithfully reproduce the product offered and do not contain ambiguities on notions such as size, weight, quality.

Digital gift card
The gift card allows you to introduce the oOlution products of your choice to your friends and family. 1. Choose the amount of the gift card, 2. Receive an instant confirmation email with a link to a beautiful card to print out as a gift, 3. Print the gift card with the code from home or forward the email to the lucky person, 4. The recipient can enjoy your gift and choose from all of our treatments by adding their code during checkout. The code is valid for life and can be used on the oolution.com website. As our gift card is 100% digital, no packages will be sent for orders without other products. Thesample free offer visible in your basket is therefore not applicable with our gift cards purchased alone. If you select a free sample in your shopping cart, you will automatically be charged shipping costs. To take advantage of thesample offer, add a physical product to your basket. Gift cards are valid on oolution.com. They cannot be combined with each other or with other discount codes. As our gift card is 100% digital, no packages will be sent for orders without other products. Thesample free offer visible in your basket is therefore not applicable with our gift cards purchased alone. If you select a free sample in your shopping cart, you will automatically be charged shipping costs. To take advantage of the freesample , add a physical product to your basket. Gift cards are valid on oolution.com. They cannot be combined with each other or with other discount codes.

Services
Among the services offered by the website, you have : - the "Skin Diagnosis" which allows you to find out your type of skin. The goal is to know your skin well in order to meet its needs with adapted products. This diagnosis, which will only take you a few minutes, allows you to better understand the functioning of your skin and to discover simple advice to restore its radiance. It consists of 15 closed questions. To make this skin diagnosis, simply go to the "Skin diagnosis" section, answer the 15 questions and then click on "I validate!" You will then access your skin diagnosis, thanks to which you will be able to understand your skin type and act with full knowledge of the facts. You will then be suggested products to take care of your skin. - the "Sponsorship System" which allows you to introduce the brand to your friends and family and to receive a 5€ voucher for each "sponsoree" who orders. Each of his or her "godchild(s)" who will have ordered will receive 5€ in a voucher. You can also accumulate as many purchase vouchers as you sponsor godchild(ren) and use these cadoO vouchers without any minimum purchase, which you can use whenever you want provided that you use it within one year after the activation of the sponsorship code. To sponsor a relative, you just have to go to "My Account", "I sponsor". You can then invite your friends and family in several ways: - By a personalized coded link that you can send to your friends or publish on a forum, a blog... - By a form to be filled in with the email of the relative(s) you wish to invite with the message you wish to send. - By an oOlution sponsorship link to share via WhatsApp. Each time you place an order, you have the possibility to invite relatives at the end of the order process. oOlution will not use the contact details of your relatives other than to send them your invitation. You can track your invitations and statistics in "My Account", "Referral Program". Your obtained discount vouchers are summarized in "My Account", "My Rewards". - "My account" space, which is an essential prerequisite for any order on the site. To learn more about the "My account" area, please consult the "PERSONAL AREA" section. - the possibility of subscribing to a subscription-type formula for an indefinite period. This consists of receiving products automatically. You just have to subscribe to them and choose the frequency at which you would like to receive them. The subscription thus allows you to avoid forgetting and to receive your favourite oOlution products when you need them. You can cancel your subscription at any time in your online space "My Account", or by contacting Audrey directly at 09.83.71.34.74. Before each renewal, you will receive a reminder email to attach products to your subscription shipment. For logistical reasons, the subscription service is only available in metropolitan France, Corsica and Monaco. All subscriptions made outside these areas will not be taken into account.

These general terms and conditions of sale (hereinafter the "GTC") are written in French and subject to French law. They are available on the website www.oolution.com, under the heading "General Terms and Conditions of Sale." These GTC define the rights and obligations applicable to the sale of products and services offered on the website between, on the one hand, any non-commercial natural person of legal age and with full legal capacity, and on the other hand, EXCELLENCE BEAUTÉ, defined as the publisher of the offer. Before placing any order on our website, you must read and accept the GTC. In order to finalize the transaction, you must confirm your acceptance of these GTC by first checking the box "I have read the general terms and conditions of sale and I accept them without reservation." Otherwise, you will not be able to order products or subscribe to our services on the website. Acceptance of these general terms and conditions of sale implies that the buyer is of legal age and has the necessary legal capacity to do so, or, failing that, that they have the authorization of a guardian or curator if they are incapacitated. Thus, placing an order, regardless of the method of placing the order, implies your acceptance of these general terms and conditions of sale. You acknowledge the evidential value of the website publisher's automatic recording systems and, unless you can provide evidence to the contrary, you agree not to contest them in the event of a dispute. Sales are subject to these general terms and conditions of sale, which prevail over all conditions of purchase, unless expressly and formally waived by EXCELLENCE BEAUTÉ.

For any information, advice or complaint, you can contact our customer service by email 7 days a week, 24 hours a day. The contact form, available by clicking on "Contact us", allows a quick treatment of your questions. Our customer service department can also be reached by telephone on 09 83 71 34 74 from Monday to Friday, from 9.30am to 12.30pm and from 1.30pm to 5.30pm (price of a local call).

Site internet www.oolution.com : Pour passer la commande d’un produit oOlution, vous devez le sélectionner et l'ajouter à votre panier en appuyant sur le bouton "Ajouter au panier". Vous avez aussi la possibilité de vous abonner à un produit oOlution. Pour vous abonner, vous devez cliquer sur le bouton "Je m'abonne" puis choisir le rythme auquel vous voulez recevoir votre soin pour déclencher une commande de renouvellement du produit avant d'ajouter à votre panier. A tout moment, vous pouvez accéder au détail de votre commande, qui est récapitulé dans votre page "Voir mon panier", en appuyant sur l'icône "Panier". Sur la page "Voir mon panier" sont récapitulés tous les produits et services qui vous sont facturés ou offerts. Vous y avez la possibilité de vérifier le nombre ainsi que la nature des produits choisis, de même que les prix unitaires et le prix total de la commande. Vous avez aussi la possibilité d’ôter un ou plusieurs produits de votre panier. Lorsque vous souhaitez valider votre commande, vous devez cliquer sur le bouton "Finaliser ma commande" et cocher la case "J'ai lu les conditions générales de vente et j’y adhère sans réserve". Vous confirmez ainsi le processus de commande et acceptez alors les présentes conditions générales de vente. Vous accéderez ensuite au formulaire d’identification dans lequel vous saisirez vos identifiants de connexion (adresse email et mot de passe) si vous êtes déjà inscrit sur le site. Sinon, vous devez compléter le formulaire d'inscription présenté avec vos informations personnelles. Vous êtes informé et acceptez que la saisie de ces deux identifiants valent preuve de votre identité. Une fois connecté à votre compte personnel ou une fois le formulaire d'inscription complété, vous êtes invités à contrôler et modifier vos coordonnées de facturation et de livraison quand nécessaire, ainsi qu'à effectuer le paiement en ligne. Le paiement en ligne s'effectue par carte bancaire (Carte Bleue, Visa, Mastercard), via votre compte Paypal ou par chèque. Le compte bancaire correspondant à la carte bleue utilisée est débité au jour de l’expédition de la commande par EXCELLENCE BEAUTÉ. En cliquant sur la carte bancaire de votre choix, vous êtes dirigé vers le site de paiement sécurisé de notre banque qui intègre la norme de sécurité SSL. Vous devrez alors transmettre votre numéro de carte bancaire, la date d'expiration de celle-ci ainsi que le numéro cryptogramme (numéro à 3 chiffres figurant au verso de la carte bancaire). A cet égard, vous reconnaissez expressément que la communication de votre numéro de carte bancaire à EXCELLENCE BEAUTÉ vaut autorisation de débit de son compte à concurrence des produits commandés. Toutes vos données bancaires sont ensuite automatiquement transmises au serveur monétique de notre banque en mode crypté (protocole SSL) où elles sont vérifiées afin d’éviter les abus et les fraudes. Tous les achats sur le site sont protégés et sécurisés. Toutes vos coordonnées bancaires cryptées sont automatiquement effacées après le règlement complet de votre commande. EXCELLENCE BEAUTÉ se réserve le droit d'annuler toute commande (1) qui présenterait, lors des vérifications de coordonnées bancaires, un risque d’utilisation frauduleuse de carte bancaire, ou (2) qui proviendrait d’un client avec lequel il existerait un litige ou un incident relatif au paiement d’une commande antérieure ou qui contreviendrait aux dispositions des présentes, dans cette hypothèse EXCELLENCE BEAUTÉ informera par courrier électronique le client, ou (3) lorsque l’adresse IP du client est domiciliée dans un pays différent de l’adresse de facturation et/ou de livraison. Une fois votre paiement effectivement reçu par la société EXCELLENCE BEAUTÉ, nous nous engageons à en accuser réception par email, dans un délai maximal de 24 heures. Dans un délai de 2 jours ouvrés, nous nous engageons à vous adresser par courrier électronique une confirmation de préparation de la commande, récapitulant toutes les informations relatives aux produits commandés, à leur livraison, ainsi que les modalités d’exercice de votre droit de rétractation. Une fois la commande expédiée, nous nous engageons à vous adresser par courrier électronique une confirmation d’expédition reprenant les informations susmentionnées. Les données enregistrées par la société EXCELLENCE BEAUTÉ constituent la preuve de la nature, du contenu, de la date et du mode de paiement de la commande. Celle-ci est archivée par la société EXCELLENCE BEAUTÉ, vous pouvez accéder à cette archive en consultant directement l’historique de votre espace en ligne "Mon Compte" sur le site internet www.oolution.com ou en contactant le service clients. Vente directe, par téléphone, ou email : vous pouvez aussi valider votre commande lors d'une session de vente directe (pour organiser une session avec vos amis, contactez-nous !), ou par simple appel téléphonique, ou encore par email adressé à [email protected].

Subscription: you can subscribe to an oOlution product. If a product allows subscription, you can choose this option by clicking on the "Subscribe" button on the product page and then choosing how often you want to receive your subscription. When you confirm your order, you will be automatically charged at the chosen frequency for the product(s) of your choice. You can cancel your subscription at any time in several ways: - from your "My Account" online space - by phone at 09 83 71 34 74 - by email by contacting Audrey at [email protected] You can cancel your subscription up to 1 day before the next automatic renewal. You can subscribe to several different products at the same time. Each product is then subject to a separate subscription, independent of the others. You will receive an email 5 days before your next renewal so that you can add other products to your subscription or cancel your subscription if it no longer suits you. If you are not satisfied with the frequency, we invite you to cancel your current subscription and start a new one. oOlution newsletter: by checking the box provided for this purpose or by expressly giving your consent for this purpose, you agree that the site publisher may send you a newsletter by email, at a maximum rate of once a week, providing information about the oOlution brand. You may unsubscribe from this newsletter at any time by clicking on the link provided for this purpose in each newsletter.

oOlution products are exclusively intended for your personal use, without any direct connection with your professional activity. As such, the amount of your orders shall not exceed the sum of 450 euros per order. In addition, you may only order a maximum of 10 products of the same reference per order and you may only place one order per day. In the event of an order exceeding the aforementioned amount and/or the aforementioned number, the order will be considered null and void.

The prices of products, subscriptions, and our delivery costs are those regularly listed on our website, except in the case of obvious errors. They are in euros (€), include VAT, and are valid in mainland France, Corsica, and Monaco. Product prices do not include processing, shipping, and packaging costs, which remain your responsibility and are invoiced at the end of the order in addition to the products ordered. Product prices and delivery costs are subject to change at any time without notice, but these changes will not affect deliveries for which we have already sent you a shipping confirmation. The prices displayed are only valid on the day of the order and do not apply in the future. The promotional prices displayed on the website, or offered to you by email if you are subscribed to our newsletter, are valid for the period indicated (date and time) and for a single order per household. Some promotional prices may be subject to the use of promotional codes that cannot be combined or refunded. To benefit from them, you must enter them in the box provided when confirming your order. Payment for products must be made by credit card, via your PayPal account, or by check. We accept payments by Visa and Mastercard. Payment by credit card is subject to a security system (SSL encryption). Credit cards are debited on the day the order is shipped and not when you confirm your order, subject to validation of this transaction by the relevant payment centers, failing which the order cannot be processed. If the transaction is refused by the payment centers, EXCELLENCE BEAUTÉ reserves the right to suspend the corresponding order. You will be notified by email or telephone and will need to contact your bank and our customer service department to unblock the transaction. In any event, EXCELLENCE BEAUTÉ reserves the right to cancel any order or delivery in the event of (1) exceeding the limits indicated in the "PERSONAL USE" section of these terms and conditions, (2) there is a dispute with the customer, (3) the customer has not paid for a previous order in full or in part, (4) the banking institutions have refused to authorize payment by credit card, or (5) there is non-payment or partial payment. EXCELLENCE BEAUTÉ shall not be held liable in any way in such cases.

Deliveries: Deliveries are made to the address you specify when placing your order, excluding hotels and PO boxes, and are at your expense. Deliveries are made according to your choice by LA POSTE parcel service with tracking or by MONDIAL RELAY parcel relay. Any order placed on a business day (Monday to Friday) before 2 p.m. will be prepared and shipped the same day via La Poste, subject to confirmation of payment for the order. When the order is placed after 2 p.m. or on a non-business day, we will process the order on the next business day. Any order placed on a business day (Tuesday to Friday) before 2 p.m. will be prepared and shipped the same day with the Mondial Relay service, subject to confirmation of payment for the order. When an order is placed on Friday after 2 p.m., it will be shipped by Mondial Relay the following Tuesday. When an order is placed on a non-business day, we will process the order on the next business day. In order for these delivery times to be met, you must ensure that you have provided accurate and complete information regarding the delivery address (street number, building number, staircase number, access codes, names and/or intercom numbers, etc.). Delivery is deemed to have been made: when the products ordered are made available or when La Poste'sreviews is delivered. In the event of an error in the recipient's contact details, EXCELLENCE BEAUTÉ cannot be held responsible for the inability to deliver the products, when the order is delivered to a Mondial Relay pick-up point. In the case of home delivery, if you are absent at the time of delivery or if it is impossible to deliver the package, a reviews will be left in your mailbox. You will then have 15 days to collect your package from the post office indicated onreviews . The average delivery time is 2 to 3 working days for deliveries by La Poste. Any delivery you request for an order containing unavailable products will not incur any additional costs for the subsequent delivery of the missing products.

Delivery time: orders are prepared and shipped within one business day of receipt of payment for the order and depending on product availability, except in exceptional circumstances. You will be notified of the shipment of your package by a shipping confirmation email. Orders are delivered by the carrier you selected when placing your order from among those offered by EXCELLENCE BEAUTÉ, and will be shipped according to the delivery times specific to each carrier and your country. However, certain products or order volumes may require a longer delivery time, which will be expressly mentioned when you confirm your order.

Delay: delivery will be made no later than 30 days from the date of your order, in accordance with Article L. 138-1 of the French Consumer Code. Exceeding delivery times cannot under any circumstances constitute a legitimate and acceptable reason for refusing delivery, requesting a refund of delivery costs, or claiming damages of any kind. However, if 30 days after the delivery date the product has not been delivered to you, for any reason other than force majeure, the sale may be terminated at the request of either party. You will then be entitled to a refund of the sums paid by you, to the exclusion of any other compensation. Delivery delays may occur in the following cases: Order validation: in order to protect our customers from possible credit card fraud, all orders are subject to verification. Therefore, for any order exceeding a limit set by EXCELLENCE BEAUTÉ, proof of identity and proof of address must be sent to us by email or post. If these documents required for order validation are not provided, the order will be considered canceled within eight days of the order date. Availability: we strive to indicate product availability as accurately as possible, however, the availability displayed on the website is provided for information purposes only and does not constitute a contractual commitment. Delivery times displayed on products currently being restocked are subject to change without notice. Order cancellation: unless you have given your explicit agreement by telephone or email, if your order has not been delivered within 30 days of the order date, you will be informed as soon as possible by email that delivery is not possible. The order will then be considered canceled and any payments you have made by any means will be refunded by bank transfer in euros within a maximum of 14 days. EXCELLENCE BEAUTÉ cannot be held liable in any way for any delay in delivery due to the above-mentioned events. Consequently, no compensation claims will be accepted for delays in delivery.

Missing or defective product: despite all the care taken by EXCELLENCE BEAUTÉ in preparing packages, a product may be missing. Similarly, after transport, one of the products may prove to be defective. Upon receipt of your package, you are required to check that it complies with your order and the condition of the products delivered. Any anomaly concerning the delivery of the order (missing or broken product, damaged package) must be reported as soon as possible to [email protected] or by telephone on 09 83 71 34 74 from Monday to Friday between 9:30 a.m. and 12:30 p.m. and from 1:30 p.m. to 6:30 p.m. (local call rate) or by registered letter with acknowledgment of receipt, within 7 clear days of the delivery date. After this period, any claim will be rejected and EXCELLENCE BEAUTÉ will be released from any liability. EXCELLENCE BEAUTÉ reserves the right to ask the customer to return the defective product. If the above conditions are met and in the event of the defective product being returned by post, we will, after confirming the defectiveness of the product, either exchange it, refund it, or reship the missing product (subject to the validity of the request). Any refund will be notified by email within a maximum of 5 working days. If you return the defective product, we will refund all your costs, i.e., the price of the defective product and, where applicable, the initial delivery costs and any return costs (only upon written request) within 14 days of the date of notification of the defective product and receipt by us of the product or proof of its shipment. EXCELLENCE BEAUTÉ will contact you to keep you informed of the status of your order.

Transport-related complaints: any reservations regarding the transport of products must therefore be indicated on the delivery receipt in the presence of the delivery person, then confirmed to the carrier and to EXCELLENCE BEAUTÉ by registered letter withreviews within three clear days of receipt of the package, failing which any reservations and complaints for damage or failure to deliver will be time-barred. In the absence of such reservations, EXCELLENCE BEAUTÉ cannot be held liable under any circumstances and, consequently, no claim for compensation can be granted.

Loss: in the event of loss of your parcel, you must notify us of the non-receipt of your order in writing to [email protected]. We will ask the carrier to determine the fate of your package, which takes a minimum of 15 days. During this period, no refunds or returns can be made. Once the carrier has confirmed the loss of the parcel, you will be reimbursed for your order by bank transfer in euros within a maximum of 30 days of confirmation by the carrier, or you may choose to have it reshipped.

NPAI (Does not live at the address indicated): you are required to pay particular attention to the contact details completed in the order form and in particular to your delivery address. In the event of an error in the delivery address, the package will be returned to us by the carrier with the mention NPAI ("does not live at the address indicated"). In this case, you will be reimbursed for the full amount of your order at the invoiced price, excluding initial delivery costs.

From the date of receipt of your order or subscription, you have a period of 14 clear days to request an exchange (subject to availability) or a refund and return the package received to us at your expense no later than 14 days from the date of your decision to withdraw. Cosmetic products that have been used cannot be returned or exchanged. Products are considered to have been used if the pump has been activated, which is indicated by the product rising in the pump and forming a deposit in the nozzle designed to dispense the product. Returned products must be intact, in their original packaging, without modification or alteration, and complete (instructions, packaging, etc.). To exercise your right of withdrawal, you must: (1) notify us: - in writing at: [email protected] - or by sending the duly completed standard withdrawal form - or from your online "My Account" space, "Order history and details," then on the order containing the product you wish to return, click on the "Order reference" box, click on the "+" box, then on "Details" to display all the information relating to your order. Scroll down to the bottom of the page, to "RETURN OF GOODS," and click on the "Generate a return" button. Your return will change from "awaiting confirmation" to "awaiting package" as soon as it is received in your "My merchandise returns" section in the form of an Acrobat (PDF) file to download. This file gives you all the information you need for the return. Once we have received the package, the status of your return will change to "Package received." If the product is in its original condition, the status will change to "return completed." If this is not the case, the status will change to "return refused." If the status is "return completed," we will issue a refund within 14 days using any means of payment at our disposal. (2) Return the package received to us with all products in their original packaging and/or packaging, in perfect condition (unused, undamaged, unsoiled, etc.) and complete with the corresponding instructions, to the address of EXCELLENCE BEAUTÉ, (3) Clearly stating your order number and the references from your notification email (date and time). If the above conditions are met, we will refund the full amount paid by you for your order, with the exception, where applicable, of the costs and risks of returning the package, and any costs related to the purchase of a gift bag, which remain your responsibility. Otherwise, we reserve the right to refuse to process the return package. It should also be noted that "used" cosmetic products cannot be returned or exchanged. Products will be considered "used" if the pump has been activated, which is indicated by the product rising in the pump, causing a deposit in the nozzle designed to dispense the product. Returned products must be intact, in their original packaging, without modification or alteration, and complete (instructions, packaging, etc.). If a product is returned in poor condition, EXCELLENCE BEAUTÉ reserves the right to demand financial compensation if the damage results from handling other than that necessary to check the characteristics and proper functioning of the product. Details of your right of withdrawal and how to exercise it are provided in the order confirmation email. This provision does not affect your other rights as a consumer. Refunds will be made using the same payment method used when placing the order, unless you specify otherwise, within a maximum of 14 days from the date on which you exercise your right of withdrawal and we receive the package.

By placing an order on the website, you guarantee that you are legally authorized to enter into contracts and, more generally, to perform legal acts that are binding on you; that if you take out a subscription, you are a permanent resident of mainland France or Corsica; that you are fully aware of and accept the characteristics of the internet and its use, in particular the limitations related to technical performance and the risks related to the security of communications. Consequently, EXCELLENCE BEAUTÉ does not guarantee that the website is free of anomalies, errors, or bugs, nor that the website will function without any failures or interruptions. EXCELLENCE BEAUTÉ reserves the right to freely determine any period of unavailability of the website or any of its sections, for technical reasons, to optimize its content or its use.

The creation of a personal account, also referred to as "My Account," is a prerequisite for placing any order on the website. To do so, you are asked to provide personal information. You agree to provide accurate, truthful, and genuine information, under penalty of termination of the contract by EXCELLENCE BEAUTÉ and deletion of your "My Account" online account. Some of this information is considered essential for the conclusion of the contract, the creation of the personal space, and the validation of the order. Refusal to provide this information will prevent the creation of the "My Account" space and, consequently, the validation of the order. Your "My Account" online space allows you to view all your orders placed on the site, track their delivery, report a package return, modify your subscription, or cancel your automatically renewed subscription. If the data contained in this personal account were to disappear as a result of an accident, technical failure, or force majeure, EXCELLENCE BEAUTÉ could not be held liable, as this information has no probative value and is for informational purposes only. However, EXCELLENCE BEAUTÉ undertakes to securely store all contractual elements that must be retained in accordance with the regulations in force. The pages relating to the personal space allow you to manage your orders efficiently. They can be freely printed by the account holder, but as they are purely for information purposes, they have no evidential value. When creating your personal online account, you will be asked to choose a password. This password guarantees the confidentiality of the information contained in the "My Account" section and you must therefore refrain from sharing it with any third party. Otherwise, EXCELLENCE BEAUTÉ cannot be held responsible for any unauthorized access to your account. EXCELLENCE BEAUTÉ reserves the exclusive right to delete the account of any member who has violated these terms and conditions or any account that has been inactive for at least one year. Such deletion shall not constitute damage to the member concerned, who shall not be entitled to any compensation as a result. This exclusion does not preclude EXCELLENCE BEAUTÉ from taking legal action against the member where the facts justify it. For more information on our privacy policy, please see the Personal Data Protection Policy section.

EXCELLENCE BEAUTÉ holds the exclusive license for the oOlution brand, which is regularly registered with the National Institute of Industrial Property (INPI), WIPO, and OMHI. You acknowledge our exclusive rights to our oOlution brand and agree not to make any use of it and, more generally, not to infringe on the intellectual property rights of oOlution. EXCELLENCE BEAUTÉ reserves the right to seek damages in the event of counterfeiting and, more generally, infringement of its intellectual property rights. EXCELLENCE BEAUTÉ is the owner of all intellectual property rights relating to the oOlution brand and the content of the website, including text, images, graphic design, data, photographs, sounds, videos, applications, logos, designations, section structure, tabs, and features (hereinafter referred to as "website content"). Subject to your acceptance of and compliance with these T&Cs, EXCELLENCE BEAUTÉ grants you a free, personal, non-exclusive, and non-transferable right to access and use the site. Without our prior written consent, any other rights are expressly excluded. Any partial or total reproduction, in particular for advertising or commercial purposes, as well as any adaptation, modification, use, transmission, copying, redistribution, and/or exploitation, on any medium and by any means whatsoever, of all or part of the site content, is strictly prohibited without the express prior written consent of EXCELLENCE BEAUTÉ. You are not authorized to modify, translate, reassemble, or create one or more works based on all or part of the content of the site, unless this possibility has been expressly granted to you by EXCELLENCE BEAUTÉ. Similarly, any creation of hypertext links to the site without our express authorization is strictly prohibited. Any unauthorized use of the site or any of its content will be subject to legal action to protect the rights of EXCELLENCE BEAUTÉ.

You are invited to contribute to the content of the site by posting your comments, suggestions, reviews through a voting system (hereinafter referred to as "contributions"). All of your contributions, in whatever form, will be subject to validation by EXCELLENCE BEAUTÉ as the site publisher. The stars displayed on the website next to the products represent the average ratings, at a given moment, left by people who have expressed their opinion on the website about that product, via the "give your reviews" button. The number of stars obtained by each product is therefore likely to change every day. When using the services offered by the website, you agree, without limitation or reservation, to: - not to interfere with the peaceful enjoyment of the service by other members - not to use any of the interfaces made available to you by the publisher to make racist comments, comments that are contrary to public order or morality, or comments that contravene any legislative or regulatory provision in force - to respect the rights of third parties - to comply with all legislative and regulatory provisions in force Your use of the site is entirely your own responsibility. In any event, you remain responsible for the data contained in your personal account, in your contributions to the site and, more generally, in the context of your use of the services, and you are liable for this before the competent courts. Your contributions in the context of your use of the site remain your property. However, subject to the legal provisions in force, you authorize EXCELLENCE BEAUTÉ, worldwide and on an exclusive basis, to use, reproduce, modify, adapt, transfer, and exploit your contributions on all media known or unknown to date, without restriction and free of charge, for the entire duration of the intellectual property rights protecting these contributions, if applicable. Any violation of these general terms and conditions of sale that has caused damage or constitutes a violation of regulatory or legislative provisions may be prosecuted directly against its author, thus releasing the site publisher from any liability in this regard.

In addition to the elements usually retained by French case law, EXCELLENCE BEAUTÉ's obligations will be automatically suspended in the event of circumstances beyond our control and our will (force majeure), which would prevent the normal performance of the contract. Force majeure is defined as any act, event, non-event, omission, or accident beyond our control and will, including but not limited to: a strike, fire, explosion, natural disaster, epidemic, inability to use public or private transportation of any kind, inability to use public or private telecommunications networks, computer failure, etc. These cases of force majeure suspend the obligations of EXCELLENCE BEAUTÉ, as set out in these T&Cs, for the entire duration of their existence. Thus, the suspension of obligations shall in no case give rise to liability for non-performance of obligations, nor shall it give rise to the payment of damages or late penalties. EXCELLENCE BEAUTÉ, upon becoming aware of the event, will inform you as soon as possible of the impossibility of performing its service. As soon as the cause of force majeure that led to the suspension of our obligations has disappeared, we will inform you of the resumption of our obligation.

In accordance with current regulations, our products benefit from: - the legal guarantee of conformity (Articles L. 211-4 et seq. of the Consumer Code) - the legal guarantee against hidden defects resulting from a defect in material, design, or manufacture affecting the products delivered and rendering them unfit for use (Articles 1641 et seq. of the Civil Code) Any return of the product under the aforementioned warranty must be subject to prior agreement by EXCELLENCE BEAUTÉ. To this end, you should contact our customer service department by sending your request by email. The defective product must be returned in its original packaging and accompanied by the product return number provided by customer service. All costs and risks associated with returning the product are your responsibility. Shipping costs will be reimbursed on the basis of a parcel or a simple tracked letter (upon presentation of proof) if the return takes place within 6 months of purchase. Beyond this period, shipping costs will also be your responsibility. Our products comply with the regulations in force in France. We cannot be held liable for non-compliance with the legislation of any country other than France. The photographs, images, and descriptions appearing on the website are as accurate as possible. However, they are for information purposes only and are not contractually binding. We cannot therefore be held liable for any differences or modifications between the visual representation of the product on the website and the product delivered. You are solely responsible for the choice of products, their storage, and their use. As such, we remind you that it is your responsibility to read the product composition and usage instructions before placing an order; this information is available on the website. We cannot be held liable for any incorrect choice or misuse of the products. Furthermore, in the event that our contractual liability is invoked, our obligation to pay compensation shall in any event be limited to the price including tax of the disputed order paid by you.

oOlution collects and processes personal data concerning the customer in electronic form for the purposes of order management and other purposes detailed in our Personal Data Protection Policy. Customers have the right to access, rectify, delete, restrict, and transfer their information, as well as the right to object and withdraw their consent at any time, particularly with regard to receiving our personalized offers. You can contact us by email at [email protected] or by post at the following address: oOlution, 81 avenue Gabriel Péri - 94170 Le Perreux-sur-Marne - France. For more information on the processing of customer personal data and your rights, please consult our Personal Data Protection Policy. In order to improve the performance of the site and your use of it, oOlution may use audience measurement and navigation tracking tools (such as cookies, tags, etc.). For more information on these tools, please consult our Cookie Policy.

By using the site, you agree that our communications will be primarily electronic and that these will constitute proof between the parties within the meaning of Article 1316-3 of the Civil Code. We will contact you by email or inform you through publications on our site. You agree to these electronic means of communication and acknowledge that all contracts, notifications, and information that we provide to you in electronic format comply with all legal requirements. This condition does not affect your rights as a consumer. It is understood between the parties that this clause constitutes an agreement on evidence within the meaning of Article 1316-2 of the Civil Code. All notifications required hereunder shall be made in writing to EXCELLENCE BEAUTÉ at the following address: [email protected].

The photographs and texts illustrating the products are not contractually binding. If these photographs and/or texts are inaccurate, EXCELLENCE BEAUTÉ cannot be held liable on this basis. You acknowledge that we will only be able to fulfill the obligations entered into when the contract is concluded once we have received full payment of all sums due, including delivery costs. You must check the completeness and accuracy of the information provided to EXCELLENCE BEAUTÉ when placing an order for products. EXCELLENCE BEAUTÉ cannot be held liable for any data entry errors and the consequences thereof. The products we deliver to you as part of an order placed on the website will be your responsibility from the date of delivery. If a package is delivered that is visibly damaged, it is your responsibility to refuse it in order to benefit from the guarantee offered by the carrier. You must inform us immediately (see "RETURNS" section) so that a new package can be sent to you as soon as the damaged package is returned. If you are unable to access the website due to technical problems or for any other reason whatsoever, you may not claim damages or compensation. We strive to describe the characteristics of the products offered on the site with the utmost accuracy. However, if, despite our best efforts, errors or omissions in the information provided on the site are unintentionally introduced or result from fraudulent intrusion by a third party, we cannot be held liable. You are solely responsible for the consequences of any damage suffered as a result of the use by a third party of your password, email address, confidential code(s) and the communication of any information that you have made accessible. The unavailability of one or more products, even if prolonged and without any time limit, cannot constitute a prejudice and give rise to the award of damages. It is the responsibility of any person connecting to the site to take all appropriate measures to protect their own data and/or software stored on their computer equipment against any damage. Any person connecting to the site does so under their own responsibility. The site is, in principle, accessible 24 hours a day, 7 days a week, except in the event of an interruption, whether scheduled or unscheduled, for maintenance purposes or in cases of force majeure. Being subject to an obligation of means, EXCELLENCE BEAUTÉ cannot be held liable for any damage, of whatever nature, resulting from the unavailability of the site. Certain hypertext links on the site refer to third-party websites and we cannot be held liable if their content contravenes the legislation in force. Similarly, we cannot be held liable if visiting one of these sites causes you any harm. EXCELLENCE BEAUTÉ cannot, under any circumstances, be held liable for any direct or indirect damage resulting from an interruption or malfunction of any kind, or for any direct or indirect damage resulting in any way from a connection to the site. In this context, you indemnify EXCELLENCE BEAUTÉ against any recourse or claim in connection with the aforementioned elements, including, without limitation, those that would call into question the use of the services offered on the site.

EXCELLENCE BEAUTÉ reserves the right to modify these Terms and Conditions at any time. The terms and conditions that apply to you are those in force on the date of your order or when you log on to the website. You are invited to regularly consult the "Terms and Conditions" section of the website to keep yourself informed of any changes. We undertake to keep all previous terms and conditions and to send them to anyone who requests them.

The fact that EXCELLENCE BEAUTÉ refrains from enforcing any of the provisions of these GTC at any given time shall in no way constitute a waiver of its right to enforce the remaining provisions. If any provision of these GTC is declared invalid in whole or in part, it shall be deemed unwritten, and the other provisions and other rights and obligations arising from these GTC shall remain unchanged and applicable. All cases of use not provided for in the GTC shall be decided by EXCELLENCE BEAUTÉ, whose decisions shall be final and not subject to appeal.

These GTC and the order summary sent to you form a contractual whole and constitute the entirety of our contractual relations. In the event of any contradiction between these documents, the general terms and conditions of sale shall prevail.

These GTC are governed by French law. For any difficulty, question or complaint regarding an order, the customer can contact customer service. In the event of a dispute, an amicable solution will be sought before any legal action. Any dispute that may arise between the parties as a result of the formation, interpretation and/or execution of the present agreement shall, in the absence of amicable settlement, fall within the exclusive jurisdiction of the French Courts. Last update: 22/11/2020

Scalapay allows you to pay for your orders in 3 instalments, free of charge. You receive your products immediately and pay in 3 equal monthly installments. At the time of purchase, the first instalment (equal to one third of the total value of the purchase) is debited when your order is shipped. The next 2 instalments will be debited within 2 successive months. Scalapay will inform you a few days before the due date of each instalment by SMS and e-mail. - 1st payment : Upon shipment of your order - 2nd instalment: 1 month later from the day your order is dispatched - 3rd instalment: 2 months later from the day your order is dispatched Orders placed with Scalapay can only be refunded. Exchanges and gift cards are not available.
How Scalapay works : 1. Place your order on the website and choose the Scalapay payment method. Pay with your Visa, Mastercard or American Express card issued in the country where Scalapay is used (France, Germany, Italy, Belgium, Spain); 2. Create your Scalapay account in just a few clicks - it's free and instantaneous; 3. Receive your order quickly and pay in 3 free monthly instalments.
Free Scalapay : Paying by instalments with Scalapay is completely free. That's right! You pay only the amount of your order, divided into 3 monthly installments. There's no interest, no surprises! For example, if you buy skincare products for 90 euros, you'll pay 30 euros at the time of purchase, 30 euros after one month and the final 30 euros after two months. Scalapay will send you payment reminders a few days before the due date of each instalment by SMS and email.
Using Scalapay: When you wish to pay with Scalapay you must select "Scalapay - 3 times free of charge" as your payment method. You will then be redirected to their interface to provide the information required to create your account. The first instalment will be debited immediately at the time of purchase, while the remaining 2 instalments will be debited within 2 months, free of charge. - First deposit: at time of purchase - Second instalment: 1 month from date of purchase - Third and final instalment: 2 months from the date of purchase. When you create a Scalapay account, you agree to add a debit, credit or prepaid card to which the 3 installments will be automatically debited according to their respective due dates as explained above. There is no additional cost if the deposits are paid on the due date. If the automatic payment fails because you're overdrawn, you've changed your credit card, your bank refuses payment, etc., you have 24 hours to pay. * If the payment is made on the due date or if the automatic payment has failed, you have 24 hours to repeat the payment without incurring any additional charges. * Payment made more than one day late = up to €6 extra charge. * Payment made more than one week late = €6 extra (in addition to the first commission, up to a maximum of €12 per payment). The total cost of the commission cannot exceed 10% of the total order value. If you wish to make a return, refund or exchange, please contact us at [email protected]. We'll tell you how to proceed.
Payment methods and countries: You can use all major credit, debit and some prepaid cards from the Visa, Mastercard and American Express circuits, as long as they are issued in France. However, it is not possible to use cards from the Bancomat or Maestro circuits, or to purchase by bank transfer, SEPA direct debit or Paypal. Available countries: France, Italy, Belgium, Germany. IMPORTANT: Not all card types guarantee the same spending limits, regardless of the card balance at the time of purchase.