Personal data protection policy

Just like the environment around it, oOlution is constantly evolving to meet the expectations and needs of its community! We want to be a model of transparency in the cosmetics industry and contribute to the development of a more harmonious world. We attach great importance to the satisfaction of our community and aspire to build relationships based on mutual respect and trust. That is why we are updating our privacy policy to ensure that it remains transparent to you, to inform you of your rights and how we collect your data.

We are committed to protecting our customers' privacy. This Privacy Policy is intended to inform you about how we collect, use, and store data that could identify you, such as your name, email address, postal address, other contact details or online identifiers, and other information you provide to us when you use our website, as well as the cookies we use. We invite you to read this document carefully to learn about and understand our practices regarding the processing of your personal data. This personal data protection policy applies to the website www.oolution.com for the oOlution brand, owned by EXCELLENCE BEAUTÉ, as well as to its social media pages and any other online initiatives of the company that may collect your personal data. The data controller is SAS EXCELLENCE BEAUTÉ: 2 place du Rochasson, Le Camp de Base, 05000 Gap, France. You can contact us by writing to oOlution: 81 avenue Gabriel Péri 94170, Le Perreux-sur-Marne, France, or at the following email address: [email protected].

With your prior consent, when you use our platform or when you contact us, we may collect the following data: The data you provide when you fill out our forms, subscribe to our newsletter or subscription, complete the skin diagnosis, create your account or order online, when you participate in one of our contests, take advantage of promotional offers, participate in our studies and surveys or when you contact us, such as : - first and last name - email address - sex - contact number - home address - age/date of birth - skin type - cosmetic habits - password and registration date (for newsletters, online account and subscription) - your opinion on our products, reviews and comments on website, blog and social networks - payment information (when you use our secure online payment service) - your purchase history - any special requests you may have or content you wish to share with us - your responses to surveys and questionnaires that we use for statistical and improvement purposes, research and analysis of user behaviour - any other personal information you choose to share with us via email, phone or social media (for example, when you want to share your questions and concerns); and - any other information related to cookies: information relating to your visits to and use of our site, such as information relating to the devices on which you use our services or the networks from which you access our services, such as your IP addresses and geographical location, your IDFA (identifier for advertisers) identifier, connection data (such as date, time, duration of visit), the source that referred you to us and the websites you visited before your visit, types and versions of web browsers used, types and versions of browser plug-ins, operating systems and platforms, data about your browsing experience on our platforms, including your path through the various URLs on our platforms, the content you access or view, the search terms used, download errors, the length of time you spend viewing certain pages, your device ad ID, interactions with the page, and any phone number used to contact us. Among the technologies used to collect this information, we use cookies (for more information on this subject, please refer to our Cookie Policy).

As a general rule, we use Personal Data to : - provide you with the services and products you request (such as responding to your requests and working with you to resolve problems you encounter while logging into the website or your account) - allow you to customize your account - process payments - ensure service and customer/prospect management - present our content, inform you of our new products and services and special offers that we believe may be of interest to you (via the newsletter) - evaluate the effectiveness of our messages and adapt them - send our personalised and targeted newsletters (based on the information you provide and the way you use our platform, products and services) - inform you of important changes to our platform - Analyze customers, monitor, improve and protect our platform, products and services. - improve and optimize the digital experience (understanding your interest in our platform and its content, online account, skin diagnosis, subscription, in order to ensure that our content display is appropriate for your device) - conduct internal research and analysis that allows us to see how you use our website, products and services and to evaluate the performance of our business for market and consumer research purposes - process applications for a position with oOlution

In relation to the personal data we hold about you, you have the right to: - request a copy of your personal data - ask us to rectify, complete, clarify or delete your personal data, or to restrict its processing for direct marketing or other purposes - ask us to transfer your personal data to another organization - object to your data being used for commercial prospecting purposes The notion of portability: you also have the right to port your data, i.e. the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, and the right to transmit this data to another data controller. You may also have the right to lodge a complaint if you feel that your personal data has been mishandled. We encourage you to contact us in the first instance but, to the extent that you benefit from this right, you are entitled to complain directly to the relevant data protection authority. If you wish to exercise any of the above rights, please contact us at [email protected]. Also, if you no longer wish to receive communications sent by oOlution, you can click on the "unsubscribe" button at the bottom of the e-mail we send you or contact us at [email protected]. In the case of marketing messages sent by e-mail, please allow 48 working hours for your e-mail address to be removed from our system.

We aim to always store your personal data in the safest and most secure way possible. We retain your personal data for as long as necessary to carry out the activities described in this Privacy Policy or disclosed to you, or as long as we are permitted to do so by law. To this end, we take the appropriate physical, technical and organisational measures to prevent, as far as possible, any alteration or loss of your data or any unauthorised access to it. On our e-commerce site, we manage your payment information using industry-standard methods (such as PCI DSS). We inform you that this privacy policy may be modified by us. In this case, these modifications will be made available on this page.

Some of our platforms (website and social media) allow users to submit their own content (reviews, comments, etc.). Please remember that any content submitted to any of our platforms can be viewed by the public, and you should be careful about submitting certain personal data, for example financial information or your address, on these platforms. We are not responsible for the actions of other individuals if you post personal information on one of our social media platforms, such as Facebook or Instagram. Please also refer to the respective privacy and cookie policies of the social media platforms you use.