Cleaning protocol

You can contact us by telephone to place an order on 09 83 71 34 74 from Monday to Friday between 9:30am-12:30pm and 2pm-5:30pm.

You can pay for your order by credit card or cheque.

From the date of receipt of your order or subscription, you have a period of 14 clear days to request an exchange (subject to availability) or refund and return to us at your expense the package received no later than 14 days after the decision of withdrawal. Used cosmetics cannot be returned or exchanged. Used products are those for which the pump has been primed, as evidenced by the product rising in the pump, resulting in a deposit in the product outlet. Returned products must be intact, in their original packaging, unaltered and complete (instructions, packaging, wrapping, etc.).

We prepare your order in 24h (working days).

France:
La Poste: 2-3 working days, 5,90€ under 59€. Free for orders over or equal to €59.
Mondial Relay: 2-3 working days, €2.90 under €59. Free for orders of €59 or more.
Chronopost express delivery: 1-2 working days, €13.40 for all orders.

Belgium and Luxembourg:
La Poste: 2-3 working days, €7.90 for orders of €59 or more. Free for orders over or equal to €59.
Mondial Relay: 2-3 working days, €4.90 for orders under €59. Free for orders over or equal to €59.

Switzerland:
La Poste: 2-3 working days, €10.90 under €150. Free for orders of €150 or more.

EU (Germany, Spain, United Kingdom, Italy, Vatican):
La Poste: 4-7 working days, €6.90 for orders under €120. Free for orders over or equal to 120€.

EU (European Union excluding Germany, Spain, United Kingdom, Italy, Vatican):
La Poste: 4-7 working days, €7.90 for orders under €120. Free for orders of €120 or more.

Rest of the world:
La Poste: €11.90 for orders under €150. Free for orders of €150 or more.

Yes, you can choose to visit us at 81 avenue Gabriel Péri - 94170 Le Perreux-sur-Marne and we'll be delighted to welcome you!

You can place your order directly on site or in advance by telephone. You can pay for your order by credit card, cheque or cash (only if you have the necessary funds).

We're open Monday to Friday from 9.30am to 12.30pm and from 2pm to 5.30pm, but don't hesitate to give us a call before you drop by, so we can arrange a convenient time for you :)

At oOlution, we deliver almost worldwide, and we aim to deliver anywhere in the world. If delivery of our products is not available in your country, please contact us by e-mail at [email protected], and tell us which country you would like to be delivered to.

We will then contact our carriers to ask them if this is possible, and we will keep you informed as soon as possible!

If you live in Belgium or Luxembourg, two delivery options are available:
La Poste: 2-3 working days, €7.90 for orders under €59. Free for orders of €59 or more.
Mondial Relay: 2-3 working days, €4.90 for orders under €59. Free for orders of €59 or more.

If you live in Switzerland, delivery will cost €10.90. Delivery is free for orders over €150.

If you live in the European Union:
- Germany, Vatican City State, Italy, Spain, United Kingdom: delivery will cost you €6.90. Delivery is free for orders over 120€.
- Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Norway: delivery will cost 7.90€. Delivery is free for orders over 120€.

If you live outside the European Union, delivery will cost you 11.90€. Delivery is free for orders over €150.

Yes, that's right! Thanks to our partner Mondial Relay, you can choose the relay point of your choice in France, Belgium and Luxembourg.

Whatever delivery point you choose, Mondial Relay delivery costs €2.90 in mainland France and €4.90 in Belgium and Luxembourg. Mondial Relay delivery is free for orders over €59.

You can find all the subscription information here

1. 10% off your treatment with your first order and future renewals!

2. Free delivery on your first order. Receive your treatment at the frequency of your choice, with no obligation. Take advantage of free delivery even for products purchased once without a subscription, by adding them to your next subscription delivery.

3. Fancy an extraa skincare product all in one go? Complete your subscription order with non-subscription products by adding them to your next subscription delivery. All your purchases will then be delivered free of charge!

4. Subscriber-only exclusives (special offers, order surprises, etc.).

5. Easy, flexible and commitment-free (cancel in one click, change your frequency and renewal date, modify your treatment, cancel your subscription... everything is possible in your personal space).

Yes, you can bring forward, delay or skip your next delivery via your personal space. If your delivery frequency no longer suits you, you can also change it at any time, free of charge!

Yes, you'll receive an e-mail 5 days before collection.

You can change the frequency of your subscription from your personal space. It is also possible to postpone your subscription by a few days :)

It's possible:) choose the subscription for the product you want, and add to your basket those you only want to buy once.

You will only be subscribed to the product you have chosen for the subscription.

You can cancel your subscription at any time, up to the day before it is due to be renewed.

You can also simply change your delivery date to suit you better. Everything is possible in your account.

Yes, you can subscribe to several treatments at the same time, or subscribe to a second or third treatment if you already have a subscription!

Until the day before your renewal, you can add treatments to your renewal to benefit from free shipping :) You can do this in your personal subscriber area. No need to go through the shopping cart, the addition is made automatically and you'll be debited at the same time as your subscription renewal!

The subscription is available in mainland France, Belgium and Luxembourg.

The subscription is available in mainland France, Belgium and Luxembourg.